College Australia

Domestic Students


Certificate II in Health Support Services

Gain the essential skills and knowledge to enter the fast-growing Health Industry in a supporting administrative role.

Recognition of Prior Learning (RPL)

Study online

No Qld Government

Not available as a

Pay per unit

Workplace practical requirements

What can I expect?

Play a support role in the delivery of health services in an administrative role in a public or community health setting such as aged care, residential care, community centre or hospital.

This qualification provides you with entry-level skills to kickstart your career in the health industry. Specialising in Health Administration, you will learn how to communicate and work within a fast-growing industry, discover strategies for working with diverse people, and deliver a high standard of service to the community. People working in this sector have high job satisfaction by supporting key health personnel with the common goal of health and wellbeing of people in the community as well as learning key administrative functions and services to customers.

With this qualification, you build a solid foundation to further your studies and career within the health or community sector industries, opening a pathway to other opportunities.

Career opportunities – where
will my studies lead me?

Ward Hand

Support Worker Assistant




The Certificate II in
Health Support Services is for you if:


You have a desire to work within a healthcare setting in an administrative role, supporting key healthcare personnel, including support workers and administration.


You want to make an impact in a health role in a fast-growing industry, creating job certainty and job satisfaction.


You want to learn the essential skills and knowledge to get your foot in the door of the health or community care industry in a supporting role and start building your career.

Entry requirements

Not applicable.

Workplace practical

Students may be required to undertake practical workplace tasks in an approved workplace/environment to complete their qualification. This will be discussed with your Educator or Mentor.

Course Duration


months full time


months part time

Nationally Accredited Qualification

Recognised by the Australian Government as meeting a set of standards that provide vocational outcomes and lead to employment

Pathways to University


Rolling Enrolment

Enrol anytime

Learning Method

Study online at your own pace on any device

Live Webinars

Coming soon!

Fees and Payment Options:

Course fees:



Pay $1477 upfront

Pay Per Unit

Administration Fee of


upfront (non-refundable)

Total units: 12
Fee per unit: $125



Pay 50% upfront ($488.50)
and 50% upon completion ($488.50)

Administration fees are non-refundable. Each unit will require payment before the release of your next unit.

For more information, please refer to our Fees, Charges & Refund Policy.

You will be required to follow your training plan. This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable. Maximum time frames are subject to volumes of learning and qualifications being superseded.

Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.

Subsidised Fee –
VET in Schools (VETiS)

Vocational education and training (VET) courses are available to students while they are still at school. This is often referred to as VETiS.

ELIGIBLE* Students undertaking this qualification while they are in secondary school is entirely funded by the Queensland Government’s Skills Assure funding program, and no co-contribute fee is required.

Students who do not meet the eligibility criteria may also undertake this qualification with fee-for-service arrangements where the student or parent pays the total cost of the qualification. See our total course fees above for pricing.

Speak to your school’s guidance officer, career counsellor, vocational education coordinator, or head of senior schooling about the qualification that is right for you.

For further information – see

*Eligibility criteria apply to receive subsidised course fees and concessional status. See our funding brochure and complete the funding eligibility form below to find out more.

Qualification Structure:

A total of 12 units must be completed:


Core Units

Communicate and work in health or community services

Work with diverse people

Apply basic principles and practices of infection prevention and control

Participate in workplace health and safety


Elective Units

Process and maintain workplace information

Interpret and apply medical terminology appropriately

Use business resources

Deliver a service to customers

Plan and apply time management 

Use business software applications

Participate in sustainable work practices

Use hygienic practices for food safety

It’s as easy as 1, 2, 3!

We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.



Apply for the course you want with College Australia by completing the quick and easy online Enrolment Form. Click on the link below and choose the relevant qualification. When we receive your application, we will send you an email regarding the pre-enrolment eligibility requirements, including a Language Literacy and Numeracy assessment, Recognition of Prior Learning application and an outline of documentation required for your enrolment to proceed.


Meet your mentor

We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.

This interview forms part of your orientation into your course and will allow you to ask further questions.

You will then be required to make payment.

Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates


Commence your studies

You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.

Start on your first unit.

RPL students
Your Educator will contact you to progress the RPL process if you are undertaking this pathway.

Congratulations. You’re on your way to completing your new qualification!

Learn for Life

We provide a range of leading-edge online courses relevant to the real world, easily accessible and create pathways to successful job outcomes. Wherever your career aspirations lead you, you will graduate with a nationally recognised qualification to get you there.