Domestic Students
SIR20216​
Certificate II in Retail Services​
Launch your career in retail and expand your opportunities with the valuable skills and knowledge you need for a frontline retail role.
Recognition of Prior Learning (RPL)
Study online
Qld Government
funding
Available as
a traineeship
Pay per unit
Workplace practical requirements
What can I expect?
This qualification suits those who wish to enter the retail industry with the operational skills to support success in a frontline retail role.
You will learn the key customer service principles that will guide you through the customer engagement process, including building relationships, effective communication, identifying and acting on customer needs, and providing a solution with a quality customer experience.
With a focus on creating visual merchandise displays and organising and maintaining a store environment, you will have the opportunity to let your creative flair shine. You will learn how to handle and move stock and ensure merchandise is displayed, rotated and priced according to company guidelines.
Career opportunities – where
will my studies lead me?
Retail Liquor Outlet Attendant
Customer Service Assistant
Cashier
With a Certificate II
in Retail Services, you will:
01
Embark on a fulfilling career that provides you with the opportunity to work in an area of retail you are passionate about.
02
Gain the practical skills and knowledge to support your success in a frontline retail role in a store environment of your choice.
03
Create strong foundations to build your career in a retail environment, discovering how to create a high-quality customer experience resulting in tangible sales results.
04
Learn all about the sales process, develop product and service knowledge, respond to customer enquiries and meet their needs.
05
Discover how to manage disrespectful, aggressive or abusive customers, ensuring that you feel prepared to handle any situation that may arise in the workplace.
Entry requirements
Not applicable.
Workplace practical
requirements
Not applicable.
Course Duration
6
12
Nationally Accredited Qualification
Pathways to University
n/a
Rolling Enrolment
Enrol anytime
Learning Method
Study online at your own pace on any device
Live Webinars
Coming soon!
Fees and Payment Options:
Course fees:
Upfront
$1,477
Pay Per Unit
$150
Total units: 12
Fee per unit: $125
RPL
$977
Pay 50% upfront ($488.50)
and 50% upon completion ($488.50)
Administration fees are non-refundable. Each unit will require payment before the release of your next unit.
For more information, please refer to our Fees, Charges & Refund Policy.
You will be required to follow your training plan. This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable. Maximum time frames are subject to volumes of learning and qualifications being superseded.
Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.
Traineeship
Traineeships combine training with working in a real job with a real wage for a real boss. Trainees complete a nationally recognised qualification while learning valuable skills at work and under the guidance of a training organisation. For more information, click here.
Employers may benefit from state and Australian Government incentives for employing a trainee. Please visit this link for further information
Qualification Structure:
A total of 12 units must be completed:
7
Core Units
SIRXCEG001
Engage the customer
SIRXCOM001
Communicate in the workplace to support team and customer outcomes
SIRXIND001
Work effectively in a service environment
SIRXIND003
Organise personal work requirements
SIRXPDK001
Advise on products and services
SIRXRSK001
Identify and respond to security risks
SIRXWHS002
Contribute to workplace health and safety
5
Elective Units
SIRRMER001
Produce visual merchandise displays
BSBWOR204
Use business technology
SIRRINV001
Receive and handle retail stock
SIRXIND004
Plan a career in the retail industry
SITXCOM002
Show social and cultural sensitivity
It’s as easy as 1, 2, 3!
We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.
01
Enrol
02
Meet your mentor
We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.
This interview forms part of your orientation into your course and will allow you to ask further questions.
You will then be required to make payment.
Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates
03
Commence your studies
You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.
Start on your first unit.
RPL students
Your Educator will contact you to progress the RPL process if you are undertaking this pathway.
Congratulations. You’re on your way to completing your new qualification!
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