College Australia

Domestic Students


Certificate II in Retail Services​

Launch your career in retail and expand your opportunities with the valuable skills and knowledge you need for a frontline retail role.

Recognition of Prior Learning (RPL)

Study online

Qld Government

Available as
a traineeship

Pay per unit

Workplace practical requirements

What can I expect?

This qualification suits those who wish to enter the retail industry with the operational skills to support success in a frontline retail role.

You will learn the key customer service principles that will guide you through the customer engagement process, including building relationships, effective communication, identifying and acting on customer needs, and providing a solution with a quality customer experience.

With a focus on creating visual merchandise displays and organising and maintaining a store environment, you will have the opportunity to let your creative flair shine. You will learn how to handle and move stock and ensure merchandise is displayed, rotated and priced according to company guidelines.

Career opportunities – where
will my studies lead me?

Retail Liquor Outlet Attendant

Customer Service Assistant


With a Certificate II
in Retail Services, you will:


Embark on a fulfilling career that provides you with the opportunity to work in an area of retail you are passionate about.


Gain the practical skills and knowledge to support your success in a frontline retail role in a store environment of your choice.


Create strong foundations to build your career in a retail environment, discovering how to create a high-quality customer experience resulting in tangible sales results.


Learn all about the sales process, develop product and service knowledge, respond to customer enquiries and meet their needs.


Discover how to manage disrespectful, aggressive or abusive customers, ensuring that you feel prepared to handle any situation that may arise in the workplace.

Entry requirements

Not applicable.

Workplace practical

Not applicable.

Course Duration


months full time


months part time

Nationally Accredited Qualification

Recognised by the Australian Government as meeting a set of standards that provide vocational outcomes and lead to employment

Pathways to University


Rolling Enrolment

Enrol anytime

Learning Method

Study online at your own pace on any device

Live Webinars

Coming soon!

Fees and Payment Options:

Course fees:



Pay $1500 upfront
and Pay $477 at completion

Pay Per Unit

Administration Fee of


upfront (non-refundable)

Total units: 12
Fee per unit: $125



Pay 50% upfront ($488.50)
and 50% upon completion ($488.50)

Administration fees are non-refundable. Each unit will require payment before the release of your next unit.

For more information, please refer to our Fees, Charges & Refund Policy.

You will be required to follow your training plan. This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable. Maximum time frames are subject to volumes of learning and qualifications being superseded.

Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.


Traineeships combine training with working in a real job with a real wage for a real boss. Trainees complete a nationally recognised qualification while learning valuable skills at work and under the guidance of a training organisation. For more information, click here.

Employers may benefit from state and Australian Government incentives for employing a trainee. Please visit this link for further information

Qualification Structure:

A total of 12 units must be completed:


Core Units

Engage the customer

Communicate in the workplace to support team and customer outcomes

Work effectively in a service environment

Organise personal work requirements

Advise on products and services

Identify and respond to security risks

Contribute to workplace health and safety


Elective Units

Produce visual merchandise displays

Use business technology

Work effectively in a team

Plan a career in the retail industry

Show social and cultural sensitivity

It’s as easy as 1, 2, 3!

We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.



Apply for the course you want with College Australia by completing the quick and easy online Enrolment Form. Click on the link below and choose the relevant qualification. When we receive your application, we will send you an email regarding the pre-enrolment eligibility requirements, including a Language Literacy and Numeracy assessment, Recognition of Prior Learning application and an outline of documentation required for your enrolment to proceed.


Meet your mentor

We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.

This interview forms part of your orientation into your course and will allow you to ask further questions.

You will then be required to make payment.

Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates


Commence your studies

You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.

Start on your first unit.

RPL students
Your Educator will contact you to progress the RPL process if you are undertaking this pathway.

Congratulations. You’re on your way to completing your new qualification!

Learn for Life

We provide a range of leading-edge online courses relevant to the real world, easily accessible and create pathways to successful job outcomes. Wherever your career aspirations lead you, you will graduate with a nationally recognised qualification to get you there.