College Australia

Domestic Students


Certificate III in Retail Services

Progress your career in retail and develop your knowledge and skills to allow you to take on a supervisory role.

Recognition of Prior Learning (RPL)

Study online

Qld Government

Available as
a traineeship

Pay per unit

Workplace practical requirements

What can I expect?

This qualification will prepare you for a role in which you are responsible for taking on the day to day operations of a retail environment. You will understand product and service offerings well and apply this knowledge in the workplace where discernment is required.

The skills you learn in this qualification provide you with the confidence to work independently with minimum supervision, taking on a level of responsibility where you have the opportunity to supervise team members. You gain a broad knowledge of customer engagement, building loyal customer relationships, team collaboration, and sales processes that will become the foundation of meeting organisational expectations and impacting the business.

Career opportunities – where
will my studies lead me?


Sales Team




Customer Service Representative

With a Certificate III
in Retail, you will:


Build a career that provides an exciting lifestyle and opens the opportunity to work in an area of retail you are passionate about.


Discover how to use and manage business technology and point of sale systems and effectively support business operations.


Emerge from your studies ready to take on a supervisory role and guide a team to support the company mission.


Create strong foundations to build your career in a retail environment, discovering how to create a high-quality customer experience resulting in tangible sales results.


Discover how to manage disrespectful, aggressive or abusive customers, ensuring that you are prepared to handle any situation that may arise in the workplace.

Entry requirements

Not applicable.

Workplace practical

Students will be required to undertake practical workplace tasks in an approved workplace/environment to complete their qualification (minimum of 3 shifts). This will be discussed with your Educator or CA Mentor.

07 3255 0506

Course Duration


months full time


months part time

Nationally Accredited Qualification

Recognised by the Australian Government as meeting a set of standards that provide vocational outcomes and lead to employment

Pathways to University


Rolling Enrolment

Enrol anytime

Learning Method

Study online at your own pace on any device

Live Webinars

Coming soon!

Fees and Payment Options:

Course fees:



Pay $1500 upfront
and Pay $477 at completion

Pay Per Unit

Administration Fee of


upfront (non-refundable)

Total units: 13
Fee per unit: $155



Pay 50% upfront ($688.50)
and 50% upon completion ($688.50)

Administration fees are non-refundable. Each unit will require payment before the release of your next unit.

For more information, please refer to our Fees, Charges & Refund Policy.

You will be required to follow your training plan. This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable. Maximum time frames are subject to volumes of learning and qualifications being superseded.

Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.

Subsidised fee – Certificate 3
Guarantee funding


Co-contribution Fee


per unit
Total Units


Total Cost



Co-contribution Fee


per unit
Total Units


Total Cost


Certificate 3 Guarantee funding via the Queensland Government’s Skills Assure Program supports ELIGIBLE* students in obtaining their first post-school Certificate III Qualification. Students will be required to make a co-contribution fee (listed above) prior to the commencement of their course. For further information, – see
*Eligibility criteria apply to receive subsidised course fees and concessional status. See our funding brochure and complete the funding eligibility form below to find out more.


Traineeships combine training with working in a real job with a real wage for a real boss. Trainees complete a nationally recognised qualification while learning valuable skills at work and under the guidance of a training organisation. For more information, click here.

Employers may benefit from state and Australian Government incentives for employing a trainee. Please visit this link for further information

Qualification Structure:

A total of 13 units must be completed:


Core Units

Engage the customer

Assist with customer difficulties

Build customer relationships and loyalty

Work effectively in a team

Work effectively in a service environment

Identify and respond to security risks

Sell to the retail customer

Contribute to workplace health and safety


Elective Units

Produce visual merchandise displays

Use business technology

Follow point-of-sale procedures

Organise and maintain the store environment

Organise personal work requirements

It’s as easy as 1, 2, 3!

We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.



Apply for the course you want with College Australia by completing the quick and easy online Enrolment Form. Click on the link below and choose the relevant qualification. When we receive your application, we will send you an email regarding the pre-enrolment eligibility requirements, including a Language Literacy and Numeracy assessment, Recognition of Prior Learning application and an outline of documentation required for your enrolment to proceed.


Meet your mentor

We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.

This interview forms part of your orientation into your course and will allow you to ask further questions.

You will then be required to make payment.

Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates


Commence your studies

You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.

Start on your first unit.

RPL students
Your Educator will contact you to progress the RPL process if you are undertaking this pathway.

Congratulations. You’re on your way to completing your new qualification!

Learn for Life

We provide a range of leading-edge online courses relevant to the real world, easily accessible and create pathways to successful job outcomes. Wherever your career aspirations lead you, you will graduate with a nationally recognised qualification to get you there.