Domestic Students
SIR30216
Certificate III in Retail Services
Progress your career in retail and develop your knowledge and skills to allow you to take on a supervisory role.
Recognition of Prior Learning (RPL)
Study online
Qld Government
funding
Available as
a traineeship
Pay per unit, Upfront
Workplace practical requirements
What can I expect?
This qualification will prepare you for a role in which you are responsible for taking on the day to day operations of a retail environment. You will understand product and service offerings well and apply this knowledge in the workplace where discernment is required.
The skills you learn in this qualification provide you with the confidence to work independently with minimum supervision, taking on a level of responsibility where you have the opportunity to supervise team members. You gain a broad knowledge of customer engagement, building loyal customer relationships, team collaboration, and sales processes that will become the foundation of meeting organisational expectations and impacting the business.
Career opportunities – where
will my studies lead me?
Team
Leader
Sales Team
Leader
Sales
Assistant
Retail
Supervisor
Retail
Assistant
Customer Service Representative
With a Certificate III
in Retail, you will:
01
Build a career that provides an exciting lifestyle and opens the opportunity to work in an area of retail you are passionate about.
02
Discover how to use and manage business technology and point of sale systems and effectively support business operations.
03
Emerge from your studies ready to take on a supervisory role and guide a team to support the company mission.
04
Create strong foundations to build your career in a retail environment, discovering how to create a high-quality customer experience resulting in tangible sales results.
05
Discover how to manage disrespectful, aggressive or abusive customers, ensuring that you are prepared to handle any situation that may arise in the workplace.
Entry requirements
Not applicable.
Workplace practical
requirements
Students will be required to undertake practical workplace tasks in an approved workplace/environment to complete their qualification (minimum of 3 shifts). This will be discussed with your Educator or CA Mentor.
07 3255 0506
Course Duration
12
24
Nationally Accredited Qualification
Pathways to University
n/a
Rolling Enrolment
Enrol anytime
Learning Method
Study online at your own pace on any device
Live Webinars
Coming soon!
Fees and Payment Options:
Course fees:
Upfront
$2,277
Pay $1500 upfront
and Pay $777 at completion
Payment Plan
$191.00
$41.00Â
Per week for 52 weeks
RPL*
$1,877
50% payment upfront – $938.50
50% payment upon completion – $938.50
Administration fees are non-refundable.
We cannot accept payments more than $1,500 in advance. Please discuss with CA Student Services further information regarding payment of fees and fee plans.
Please note: A certificate or statement of attainment will only be issued once all course fees have been paid in full.
* The Recognition of Prior Learning (RPL) price applies to students undertaking the qualification through the RPL process.
If, after initial assessment and consultation with a nominated supervisor or employer, it is determined that the student needs to complete more than four (4) units through training, the enrolment will be transferred to the full course fee structure.
For more information, please refer to our Student Handbook
You will be required to follow your training plan. This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable. Maximum time frames are subject to volumes of learning and qualifications being superseded.
Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.
Subsidised fee –
Career Start Funding
Concessional
$3.77
13
$49
Non-concessional
$7.62
13
$99
PLEASE NOTE Payment of Co-contribution Fee: Upon course approval, students are required to pay 30% of the Co-contribution fee. The remaining 70% must be paid prior to completion.
For example, $99 = $29.70 upon course approval, $69.30 prior to completion.
Career Start funding via the Queensland Government’s Skills Assure Program supports ELIGIBLE* students in obtaining a Certificate III qualification. Students will be required to make a co-contribution fee (listed above) at course approval. For further information, see https://desbt.qld.gov.au/training/training-careers/incentives
Traineeship/apprenticeship
pathway
A traineeship allows you to gain practical workplace experience while completing a nationally recognised qualification. To undertake this qualification as a traineeship, you must be employed in a suitable role and have a registered Training Contract with the Queensland Government.
Want to learn more about apprenticeships and traineeships?
For more information about how traineeships work, eligibility requirements, available funding, and participant obligations, visit:
https://www.qld.gov.au/education/training/funded/apprenticeship-funding
Concessional
$0.64
365*
$233.60
Non-concessional
$1.60
365*
$584.00
The co-contribution fee is calculated using the nominal hours assigned to units of competency as per the NCVER’s Nationally Agreed Nominal Hours.
Eligible students may qualify for a concessional co-contribution fee.
*Important: Actual co-contribution fees may vary depending on the qualification, elective units selected, and any approved Credit Transfers or recognition outcomes applied to your enrolment. Where Credit Transfers are granted, the nominal hours (and associated fees) may be reduced. Your final co-contribution fee will be confirmed prior to enrolment.
Qualification Structure:
A total of 13 units must be completed:
8
Core Units
SIRXCEG001
Engage the customer
SIRXCEG002
Assist with customer difficulties
SIRXCEG003
Build customer relationships and loyalty
SIRXCOM002
Work effectively in a team
SIRXIND001
Work effectively in a service environment
SIRXRSK001
Identify and respond to security risks
SIRXSLS001
Sell to the retail customer
SIRXWHS002
Contribute to workplace health and safety
5
Elective Units
SIRRMER001
Produce visual merchandise displays
BSBWOR204
Use business technology
SIRXSLS002
Follow point-of-sale procedures
SIRXIND002
Organise and maintain the store environment
SIRXIND003
Organise personal work requirements
It’s as easy as 1, 2, 3!
We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.
01
Apply
Apply for the course you want with College Australia by completing the quick and easy online Application Form.
Click on the link below and choose the relevant qualification.
When we receive your application, we will send you an email regarding the pre-enrolment eligibility requirements, including a Language Literacy, Numeracy and Digital Skills assessment (LLND), Recognition of Prior Learning application and an outline of documentation required for your application to proceed.
02
Determine Suitability
Before you start your training journey, we make sure the course is the right fit for you. This step includes:
Pre-Enrolment Assessment (PEA) – including your Language, Literacy, Numeracy and Digital (LLND) skills check.
Discovery Call – a conversation with our team to talk through your goals, needs, and confirm key enrolment details.
Payment of Fees – secure your spot with payment of the course fees.
Once complete, you’ll receive your Training Plan and be ready to get started
03
Commence your studies
You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.
Start on your first unit.
RPL students
Your Educator will contact you to progress the RPL process if you are undertaking this pathway.
Congratulations. You’re on your way to completing your new qualification!
Learn for Life