Certificate III in Retail Services
Progress your career in retail and develop your knowledge and skills to allow you to take on a supervisory role.
Recognition of Prior Learning (RPL)
Pay per unit
Workplace practical requirements
What can I expect?
This qualification will prepare you for a role in which you are responsible for taking on the day to day operations of a retail environment. You will understand product and service offerings well and apply this knowledge in the workplace where discernment is required.
The skills you learn in this qualification provide you with the confidence to work independently with minimum supervision, taking on a level of responsibility where you have the opportunity to supervise team members. You gain a broad knowledge of customer engagement, building loyal customer relationships, team collaboration, and sales processes that will become the foundation of meeting organisational expectations and impacting the business.
Career opportunities – where
will my studies lead me?
Customer Service Representative
With a Certificate III
in Retail, you will:
Build a career that provides an exciting lifestyle and opens the opportunity to work in an area of retail you are passionate about.
Discover how to use and manage business technology and point of sale systems and effectively support business operations.
Emerge from your studies ready to take on a supervisory role and guide a team to support the company mission.
Create strong foundations to build your career in a retail environment, discovering how to create a high-quality customer experience resulting in tangible sales results.
Discover how to manage disrespectful, aggressive or abusive customers, ensuring that you are prepared to handle any situation that may arise in the workplace.
Students will be required to undertake practical workplace tasks in an approved workplace/environment to complete their qualification (minimum of 3 shifts). This will be discussed with your Educator or CA Mentor.
Nationally Accredited Qualification
Pathways to University
Study online at your own pace on any device
Fees and Payment Options:
and Pay $477 at completion
Pay Per Unit
Total units: 13
Fee per unit: $155
Pay 50% upfront ($688.50)
and 50% upon completion ($688.50)
Administration fees are non-refundable. Each unit will require payment before the release of your next unit.
For more information, please refer to our Fees, Charges & Refund Policy.
You will be required to follow your training plan. This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable. Maximum time frames are subject to volumes of learning and qualifications being superseded.
Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.
Subsidised fee – Certificate 3
Traineeships combine training with working in a real job with a real wage for a real boss. Trainees complete a nationally recognised qualification while learning valuable skills at work and under the guidance of a training organisation. For more information, click here.
Employers may benefit from state and Australian Government incentives for employing a trainee. Please visit this link for further information
A total of 13 units must be completed:
Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Produce visual merchandise displays
Use business technology
Follow point-of-sale procedures
Organise and maintain the store environment
Organise personal work requirements
It’s as easy as 1, 2, 3!
We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.
Meet your mentor
We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.
This interview forms part of your orientation into your course and will allow you to ask further questions.
You will then be required to make payment.
Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates
Commence your studies
You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.
Start on your first unit.
Your Educator will contact you to progress the RPL process if you are undertaking this pathway.
Congratulations. You’re on your way to completing your new qualification!